Declaration of accessibility

Compliance status

This website is partially compliant with the requirements set out in Appendix A of UNI CEI EN 301549 regulation due to the cases of non-compliance listed below. 

Non-accessible content

The content listed below is not accessible for the following reason:

Non-compliance with Law No. 4 of 9 January 2004

• Some non-text content presented to the user does not have an equivalent text alternative that serves the same purpose.
• Some information, structures and relationships have not been determined programmatically or are not available in text form.
• Some instructions provided for understanding and operating the content are based solely on certain sensory characteristics of the components, such as shape, colour, size, visual location, orientation or sound.
• On almost all pages, the contrast between the colour of some text and the background colour is not sufficient, as is the contrast between some graphic elements and the background colour.
• In some visual presentations, the contrast ratio of at least 3:1 with respect to the colour or colours adjacent to user interface components and/or graphic elements and/or graphic parts necessary for understanding the content is not respected.
• On some interactive elements, the focus indicator in the keyboard-accessible user interface is not visible.
• Some features cannot be used via a keyboard interface.
• On some web pages, some objects that could receive focus do not receive it in an order that preserves their meaning and operability.
• The purpose of some links cannot be determined from the link text.
• Some labels or instructions are not provided in content that requires user input.
• There is no option for mandatory input fields to auto-complete.
• When an error occurs, the type of error is not specified and is not announced by assistive technologies.
• In some user interface components (including form elements, links and script-generated components), the name and role are not indicated at the code level; statuses, properties and values, when defined by the user, must be programmable; notifications of changes in the status of these elements must be displayed by user programmes, including assistive technologies.
• There are multiple errors in the development code, such as text styles not being specified in CSS, which could cause the assistive technology to misunderstand the element.
• Pre-recorded video content does not have synchronised subtitles or transcripts, and there are no non-text alternatives (audio description) for the text content shown in the video.
• It is not possible to follow the preferences set by the user in the browser, such as font size, or to activate the documented accessibility features.
• All PDFs contain images without text alternatives.
• In all PDFs, the contrast between the colour of some text and the background colour is not sufficient, as is the contrast between some graphic elements and the background colour. In addition, some links are only distinguishable by colour.
• In all PDFs, with the exception of ‘Dodd Frank Act Documentation - pdf’, page titles are absent or do not sufficiently explain their content; the language is not set correctly, with the exception of the documents ‘Studies and research - pdf A’ and ‘Studies and research - pdf B’
• In all PDFs, the reading and navigation order using assistive technologies is not logical or intuitive and therefore does not correspond to the visual experience. Furthermore, keyboard navigation does not allow all parts of the documents to be accessed.
• None of the PDFs are tagged. For this reason, information on structure, elements and content is not available to assistive technologies.
• In all PDFs, with the exception of ‘Cash Management-Brochure gtb pdf’ and ‘Cash Management-Brochure Financial Institutions PDF’, links do not have a title and alternative text specified that assistive technologies can read to the user.

Accessible alternatives are available on the website via a specific tool.

Drawing up the declaration of accessibility

This declaration was drawn up on 09/09/2025.

The declaration was drawn up on the basis of an assessment carried out by a third party.

Reporting modalities and provider's contact details

Persons who require assistive technology or special configurations when browsing content may request assistance on accessibility and report any cases of non-compliance to the e-mail address
 accessibilita@pec.intesasanpaolo.com. 

The following information must be included in the text of the e-mail in addition to the report:

• Website URL
• Tools used (operating system, browser and any compensatory tools and assistive technologies used)

The reply to any questions or reports will be made within 30 days from receipt. Any reports outside the scope of accessibility cannot be handled. In that case, we suggest you reach out to the company directly using the contact information on their website.

Personal data will be processed according to the privacy policy.

How to send reports to AgID

In the event of an unsatisfactory or missing reply to the notification or request within thirty days, the person concerned may submit a report using the method indicated on AgID's institutional website https://www.agid.gov.it/

Website information

Website publication date: 01/09/2022

Have usability tests been carried out? no

CMS used for the website Adobe 6.5

Structure information

Number of employees with disabilities in the structure: 2653

Number of workstations for employees with disabilities: 167